"The level of service I experienced was amazing. The young lady that retrieved Marshall from me and handled collecting info, etc. was extremely thorough, courteous, and professional. I appreciate that there information is shared in a genuine and transparent way. Care suggestions come with explanations for the services in a way that I can understand the full benefit and degree of necessity for my pet. This allows me to make decisions about the level of care I want for my pet. I am grateful that there aren't any high pressure tactics to perform specific services and I wasn't made to feel bad, that I chose to bypass certain items. Each pet owner has a different level of dedication to their animals and some will go to extraordinary lengths for their pets. I do not happen to be one of those people. I want to make sure I take care of the basics and maybe slightly more than that, but don't want to be made to feel bad for my decision. It's personal. "
- Trina Walker