"I can truly say I have never been treated in such a way that my pet Jaxson and I were treated during this visit. The Dr. was clearly not prepared for this visit. Our visit there was to address unusual bumps that were on my cat’s body, unusual breathing and overall behaviors my cat was exhibiting, and a question regarding how and if to test for drugs in my cat’s body (suspicious activity happening around my home). When Dr. Andre walked into the room she immediately gave a basic exam, proceeded to condescend me for my cat being overweight and having a few flea debris, tried shoving multiple flea products down my throat (obviously an expression) using terminology such as highly recommended, a must, etc. She told me that taking my cat to a groomer was unnecessary, offered to give me options to put my cat on a diet but then described how he could potentially succumb to liver failure all in the same rude condescending breath. The technician (super awesome woman!) then redirected the Dr. to the real issues at hand aka the reason why I was there. The Dr. checked the bumps, confirmed that they were unusual but then refused to give my cat antibiotics because she could not confirm whether or not they were cysts or tumors, she told me that it was not medically necessary (although she used different words), told me to keep an eye on them which I clearly had been, hence the reason I was there. She then walked out and then came right back in to address the breathing which I thought could be pneumonia, she then prescribed antibiotics for that. Besides being prescribed the antibiotics for the pneumonia which again she stated may or may not be effective the visit was a complete waste of my time and my cat’s time. She lost credibility the moment she started to push product instead of addressing the issues with my cat first. Her approach was completely condescending, inappropriate, disrespectful, all with a disregardful attitude. On top of all that she assumed I had multiple cat’s. I’m not sure where this woman was getting her information from but I definitely will not be making any appointments with her again. "
- Arcadia Alatorre