"Arroyo has the best team. They always take care of you and especially your pet! Wouldn't go anywhere else!"

"You guys are amazing! Your phone staff are wonderful and super helpful. Wait times are reasonable and you guys handle both my pups with care and are super informational. Love you guys!"

"Everyone is extremely kind and helpful. There are vets closer to my home but making the drive is so worth it. Thank you all for the love and care you give to all of my dogs and to me. "

"Great service "

"I love coming there because everyone is so so nice. The receptionists are so kind and friendly. The techs listen to all of my concerns and don’t make me feel dumb, they make me feel heard. They take care of my babies with such love and care. The vet doctors are amazing and always answer all my questions! "

"Good job guys!"

"Great service. I was informed every step of the way while waiting outside in my car and the dr and customer service answered all my questions "

"Great!!"

"Very hard to rate the clinic Preformance due to not interacting with vet, while waiting in car due to covid. Also the rewards points should be added after every visit and shouldn’t have to be brought up by customer."

"We really appreciate the great customer service and the ease in getting appointments."

"I’ve been bringing our dogs to Arroyo for 17 years! Thanks all of you for your smiles and wonderful service’"

"Always great service! "

"Keep up the great work! "

"Great service and very helpful and clear instructions!"

"Accommodating and friendly "

"Apparently I wrote down wrong appt. time 1:30pm. Appt. was 5:30 you said BUT thank god you did still help us and take Bonnie in for her shot. I will be glad when we are at a new-normal and can come in with our animals. Wish your prices were not so high., Sincerely , Lin Petterson "

"Dr, Mavi's phone calls re Bobbie's health this year were very impressive. He was thorough. The staff is particularly good to me, as I have no cell phone. When I come to pick her or a prescription, they are always accommodating.Thank you. BTW, this is Bobbie's grandma...Sheila Bickerton...Bobbie's mom is Laurie Linse. "

"Keep loving my baby. "

"I needed a vet and Arroyo Veterinary was able to see my dog in a timely manner. They cared for my dog as if she had been a patient for years. Thank you for caring."

"The staff is very helpful and assist with your animal needs. Thank you Joe , Shirley Of course Blondie Ps Dr. MAVI, IS FANTASTIC, "

"I don’t like that you can’t go in but understand that it’s to keep everyone safe due to COVID-19. I did like that the Dr. didn’t push for more test. She was very kind dealing with my husband cause he can be difficult I agree with her diagnosis and it was what I was thinking but husband wouldn’t listen to me. Lol It was a very nice visit. "

"Always courteous and helpful. Everyone knows there job well. Love it there."

"We are very satisfied with overall service. So far we haven’t experience anything bad on all services."

"We are moving 4/3/2021 to Humboldt County so won't be coming into Arroyo anymore. Thank you for the excellent past service!"

"Everything went fine considering the circumstances of times we are going through. "

"Putting in note to file on an account on conversations or topics mentioned. About 10 months ago I asked about RHDV - (2). I have been watching it but this last email was a very generic on the details. I would have expected greater details. Not a fault, just a recommendation. "

"Wish you guys would be more attentive to well my dog "

"The communication is getting better, but still acks a little follow through. I shouldn't have to call to get an update on meds, office staff should keep me in the loop, at least once a week until medication is in."

"Your entire clinic is the best we've ever been to. Veterinarians are excellent, informative, caring, and have been wonderful with our cats. The technicians go way above to treat our pets and us to the best service and care. I trust them with my beloved pets, knowing that they will receive care in a professional manner and loving care. We couldn't be more pleased."

"no complaints. Service and people are great."

"The staff here are so so nice! The doctor is very good and knowledgeable and nice as well."

"The level of service I experienced was amazing. The young lady that retrieved Marshall from me and handled collecting info, etc. was extremely thorough, courteous, and professional. I appreciate that there information is shared in a genuine and transparent way. Care suggestions come with explanations for the services in a way that I can understand the full benefit and degree of necessity for my pet. This allows me to make decisions about the level of care I want for my pet. I am grateful that there aren't any high pressure tactics to perform specific services and I wasn't made to feel bad, that I chose to bypass certain items. Each pet owner has a different level of dedication to their animals and some will go to extraordinary lengths for their pets. I do not happen to be one of those people. I want to make sure I take care of the basics and maybe slightly more than that, but don't want to be made to feel bad for my decision. It's personal. "

"You guys are the best!!!"

"I am a new pet owner, so have a lot of questions, everyone has been very kind and I don't feel rushed. Kulfi seems to love it also. I truly appreciate that the phone calls are answered. "

"We always get great service and care. It would be nice if you could update your outgoing voice-mail to say that you're closed for lunch on Saturdays. More than once we've called, listened to the VM which says you're open, and shown up to pick up meds only to find that you're closed. "

"This was my very first visit and I can honestly say it was outstanding. Mr. Black will back me on this one. I felt my cat was safe and I was well informed of all procedures by Haley and Dr. VanGilder. Yep Mr. Black, we found a good one. Thank you from us. "

"I came to pick up Charlie food.Didn’t wait to long. Thank you so much for all your help ."

"Boomer is an anxious guy and I'm glad your staff can deal with him! Can you please update my info: John is no longer one of Boomer's owners , so plese remove him from email and files. Thank you, Tami Hammerton"

"Love the walk up/drive up service. The tech who helped me was very kind and explained everything. Peanut was in good hands. Thank you again!"

"That Tina lady is amazing , her customer service voice definitely went to Harvard :)"

"The staff and care team are great and always friendly. It is hard to go to the vet during the pandemic since we cannot be in the room with our pets. The team always ensures that they are taken care of which puts me at ease. Thank you Haley and Dr. Mavi."

"Excellent care"

"I found everyone to be very friendly and knowledgeable. Thank you for taking such good care of my baby. "

"Tried calling one morning and the voice message was fuller "

"You guys are great. Keep doing exactly what you do."

"Really hated covid sit. with no face to face and not being present for the exam. A lot! Tech and phone people are excellent (my opinion) at how they greeted and treated both myself and Chuck. Very kind and enthusiastic w Chuck, he was interest in them and had no fear. Sad to hear dental needs were costly but understand. Upon sharing your report w the RESCUE they will take him to their vet for treatment, shots and the other tests recommended. Overall the visit was well worth it. Thank you for your service and kindness. "

" were extremely organized and followed good safety procedures because of covid. I like being told what exactly was being done to my pet at the time and you were quick to give me the results of all required tests. It was a very pleasurable experience."

"Twice in two days, the phone was not answered and the mailbox was full. When it was answered, they answered very professionally and apologized. I would not bring my pets anywhere else. Thank you for the great care."

"Excellent job, especially now during the pandemic. The care and love for my pets shows through."

"Dr. Mavi and his staff are always professional and courteous. I never feel rushed when asking questions. My pet always receives the very best care. "

"Drs and staff are very caring about your animals, the care is thorough and I really appreciate the explanations that are given. I always like to know the background on situations"

"I love Arroyo Veterinary. My concerns are always addressed and all the staff treat the animals like valued family members!!"

"I have gone to Arroyo Vet for many years and wouldn’t dream of going anywhere else. Dr Mavi, the other doctors, and the entire staff are totally competent and caring. My pets have been - and still are - lucky to have them !"

"My pet has been here a couple of times and coming from another veterinarian, you guys are super !"

"Tina at the front desk is awesome she can squeeze you in even when they’re booked. The team worked so well together,you can tell they put in the extra effort besides extra love in every little patient they deal with. Love the doctors also."

"We appreciate the expertise and advice of Dr.'s VanGilder, Kornfeld and all the staff at Arroyo Vet, most especially the care given to our dog, Coco Lee during the unprecedented time of COVID-19. Thank you!"

"I’ve only been here a couple times but the staff has been amazing and has put me at ease when they have a dog in their hands. "

"Overall, great practice. The amount of sedation used yesterday was too much though. Archer couldn’t move or even hold his head up for hours after he got home and he peed on my lap. "

"Under covid restrictions, Arroyo Vet still maintains their level of professionalism and good care. "

"One of the best hospital, The best people working on front desk But Tina is the best one:)"

"Wonderful staff!"

"Always cordial, professional, accommodating upon scheduling and caring. Your pet is treated with such loving care as if it was one of there very own. "

"Thank you for your quick and responsive care! Dr Mavi is always so caring and compassionate. Also a shout out to Erin. She too has been responsive to my calls and questions.... and her follow up- (patient check up call) was so appreciative!"

"Great"

"I only had. to pick up meds for Ralphie but I alway have an amazing experience with the staff."

"Every thing was great "

"Very compassionate and comforting as I had a bad experience at my last Vet."

"My very young puppy had an eye injury and the staff were amazing. So great full."

"Satisfied with the service and the friendliness of everyone. Price is high."

"We’re really glad we made the decision to leave our previous vet and give Arroyo a try. The care provided to both dogs has been/was great. It makes me feel good to know I’m dropping my dog off to people who truly care. 💜"

"The staff was attentive and understanding. Dr. Mavi is very good, he explained everything thoroughly and answered all my questions."

"The care seems to be going well. Dr Pavi is so nice and informative. However, every time I show up for an appointment, I end up waiting for nearly an hour for my pet to be returned to me no matter the service and how quick some visit should be "

"You charged me for stool disposal when you didn’t even do a parasite test. I called ahead and you weren’t sure if zoey needed it. I brought a stool and it wasn’t done. You could have given it back to me, but instead charged me a disposal fee"

"The receptionist, techs and vet is sooo nice and kind and patient. "

"Very courteous and caring people work here. They're always very helpful and gentle with our pet."

"With the drop off situation due to the pandemic the staff at Arroyo is great. My dog Rosie is so happy to go with the receptionist/ tech who comes out to get her. I am pleased with that they listen to my concerns and gives advice. Thank you."

"Prices are higher than when I started coming here with my previous dog (Tugg). But the service & care is still excellent."

"just came in to pick up some prescription dog food. But as usual everyone is very nice and professional and efficient at their jobs."

"All good with what’s going on take be safe "

"Staff is VERY personable and helpful explaining my puppy’s care."

"I'm glad that Dr. Mavi was able to talk with me directly in the parking lot. Tamara was excellent and listened well to my concerns and helped me try to meet them. I believe and feel that there is a high commitment, knowledge and ability to deliver excellent and timely pet care."

"All staff members are always very friendly and helpful either on the phone or outside due to current pandemic. I do miss one on one with the Vet, though. Keep up the good work! Gary Spedowfski (Gracie and Lillie, the kitty cats)"

"The vet that saw the cats was a little rude . One other time we brought our animal to see him he was rude then to. I would prefer to have them see another vet there . The other ones they have seen the past were much nicer . Thankyou"

"I cannot speak highly enough of Arroyo Veterinary Clinic. It means a lot to my family that you found a way to vaccinate our floppy eared boy, Crumpet. Nightwing, our cat, also received a high level of care during his last visit. He is normally very nervous and poops every time in the car ride home. No poops this time -which is amazing. We also appreciate your staffs willingness to listen to our concerns and the quick response time. Thank you again!"

"Great service and care for my pet. Appreciate everyone who works here, great team and clinic. "

"Awesome from start to finish, very professional service and great communication throughout. "

"My only feedback would be to try to get the pet in at the time of the scheduled appointment. "

"You guys are amazing!"

"Keep doing the great service "

"I called at the last minute to get a prescription for my dog and the staff was courteous and accommodating. Every time I called, they were professional and pleasant to speak with. It made me feel very comfortable. Thank you"

"I'm always impressed with the superior customer service and genuine caring from the staff! Every visit is a good experience. Thank you so much Arroyo Vet!"

"Arroyo Vet was very caring & understading to my cat’s needs & care."

"My boys get the best care"

"Very efficient and a pleasure to do business with "

"I just did a survey recently and my remarks remain the same. I am satisfied with the care my dog has been getting. The staff is friendly and I appreciate the reminder calls. I'm happy they found a safe way to stay open and be there for my pet if he needs care."

"We called as soon as we arrived at the parking lot but I had to call again in order to have someone come out. Maybe there was an emergency but the technician just never said. The hardest part is waiting."

"As always super nice exlente service "

"Great job"

"We are very happy with the service. Even though we can’t be with our dog inside (and haven’t been able to meet Dr. Vangilder in person) we can tell he is in good and careful hands. Our dog gets nervous sometimes but I could tell he was comfortable with the vet tech so that really put us at ease. The tech was very friendly and showed us helpful tips for handling our dog. All staff were very open and receptive to our concerns and made us feel like there were no stupid questions. As first-time dog owners this is much appreciated."

"Took extra time to watch pup after vaccine for reactions as she had in past. Discounted amount for puppy appointment was a shock, normally it's over $50 for appointment but this time was less than half. "